This Privacy Policy explains how Blinders Tech Lab ("we", "us", "our"), located at 741/40, Gadgil Plot, Sangliwadi, Sangli, Maharashtra 416416, India, collects, uses, shares and protects personal information when you visit blinderstechlab.com, contact us or buy our services. By using our website or services, you agree to the practices described here.
1. Information we collect
Information you give us:
- Name, email address and company name when you send an enquiry or sign a proposal
- Billing details such as billing address and GST number for invoicing
- Project information, files and content you share with us for your project
- Messages you send us by email or WhatsApp
Information collected automatically: when you browse our website we may collect your IP address, browser type, device type, pages visited and time spent, through server logs and analytics tools.
Payment information: online payments are processed by authorised payment gateways such as Razorpay, PayU or Cashfree. Your card, UPI or net banking details are entered on the payment gateway's secure page and are not stored by us. We only receive confirmation of the payment, the amount and a transaction reference.
2. How we use your information
- To reply to enquiries and send quotes and proposals
- To deliver, support and maintain the services you buy
- To issue tax invoices and keep accounting records
- To send project updates, service notices and payment reminders
- To improve our website and services
- To meet legal, tax and regulatory requirements
We do not send marketing emails unless you have agreed to receive them, and you can unsubscribe at any time.
3. Sharing your information
We do not sell or rent your personal information. We share it only when needed with:
- Payment gateways and banks, to process payments
- Hosting, email and cloud providers that store data on our behalf
- Accountants and professional advisers, under confidentiality
- Government authorities, when required by law
4. Cookies
Our website uses essential cookies to work properly and may use analytics cookies (such as Google Analytics) to understand how visitors use the site. You can block or delete cookies in your browser settings; some parts of the site may not work as expected if you do.
5. Data retention
We keep enquiry information for up to 24 months if no project follows. Project and billing records are kept for as long as required under Indian tax and accounting laws. Project files are kept for the duration of the project and any maintenance plan, then deleted or returned on request.
6. Data security
We use reasonable security practices, including HTTPS encryption, access controls, strong passwords and regular backups, in line with the Information Technology Act, 2000 and related rules. No method of transmission over the internet is completely secure, but we work to protect your information.
7. Your rights
You can ask us to access, correct, update or delete your personal information, or withdraw consent for its use, by emailing support@blinderstechlab.com. We will respond within 30 days. Some information may need to be kept to meet legal obligations.
8. Children's privacy
Our services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18.
9. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
10. Grievance officer
If you have a concern about how your information is handled, contact our Grievance Officer:
Grievance Officer, Blinders Tech Lab
741/40, Gadgil Plot, Sangliwadi, Sangli, Maharashtra 416416
Email: support@blinderstechlab.com · Working hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be communicated to active clients by email.