Blinders Tech Lab provides custom software, website and IT services. Because these involve skilled work done specifically for you, refunds depend on how much work has been completed. This policy explains exactly when and how refunds are made.
1. Summary
| Situation | Refund |
|---|---|
| Cancelled within 48 hours of paying the advance, before work starts | 100% of the advance |
| Cancelled before work starts, after 48 hours | Advance minus 10% administration charge |
| Cancelled after work has started | Unused part of the current milestone, if any |
| Completed and approved milestones | Not refundable |
| Maintenance plan cancelled mid-term | Unused full months, pro-rated |
| Duplicate or excess payment | 100% of the extra amount |
2. Before work begins
If you cancel in writing within 48 hours of paying the advance and before we start work, you get a full refund. After 48 hours, if work has still not started, you receive the advance minus a 10% administration charge to cover planning and scheduling.
3. After work begins
- Milestones that have been delivered and approved (or treated as approved under our Terms) are not refundable.
- For the milestone in progress, we calculate the work done at ₹1,200 per hour and refund any balance from the amount paid for that milestone.
- We hand over all work completed up to the cancellation date.
4. Maintenance and support plans
Monthly plans can be cancelled with 30 days notice and are not refunded for the current month. For yearly plans, unused full months after the notice period are refunded on a pro-rated basis, minus the 2-month discount given for yearly billing.
5. Dedicated developer and hourly work
Hours already worked are not refundable. Prepaid hours that have not been used are refunded in full when the engagement ends.
6. Non-refundable items
- Third-party purchases made for you, such as domain names, hosting, software licences, themes, plugins and SMS credits
- Payment gateway charges and bank fees
- Consultation or discovery workshops that have already taken place
- Work delivered and accepted
7. Service issues
If something we delivered doesn't work as agreed, we will first fix it free of charge within the warranty period. If we are unable to deliver what was agreed in the Proposal, you are entitled to a refund of the amount paid for the undelivered portion.
8. How to request a refund
Email support@blinderstechlab.com with the subject "Refund request" and include your name, invoice number, payment date and the reason for the request. We will confirm receipt within 2 business days and send a decision within 5 business days.
9. Refund timeline and method
Approved refunds are processed within 7 business days to the original payment method. Card and net banking refunds may take a further 5–7 business days to show in your account, depending on your bank. UPI and bank transfer refunds are usually credited within 2–3 business days. GST is refunded or adjusted through a credit note as required by law.
10. Contact
Blinders Tech Lab, 741/40, Gadgil Plot, Sangliwadi, Sangli, Maharashtra 416416 · support@blinderstechlab.com